1. About this Refund Policy
This Refund Policy sets out when you can get a refund of the Access Fee you pay Wield for Platform Access, how to request one, and how the refund is processed. It is part of your agreement with Wield, alongside the Terms & Conditions, and is incorporated into them by reference.
2. When you can get a refund
2.1 First-purchase money-back guarantee
Wield offers a one-time, 7-day money-back guarantee on your first purchase of Platform Access. If you submit a refund request within 7 calendar days of that first purchase, Wield will refund the Access Fee in full. This guarantee applies once, to your first purchase only.
2.2 All other purchases
Any purchase of Platform Access other than your first, and any refund request made after the 7-day window, is non-refundable. This is consistent with how Platform Access is delivered as a digital service.
The exceptions in Section 3 apply regardless.
3. Circumstances where Wield will always refund
In the following circumstances, Wield will refund the Access Fee regardless of when Platform Access was purchased and regardless of whether you have begun using the Platform:
3.1 Technical failure that prevents you from using the Platform
If a technical fault in the Platform or its price-data feed prevents you from using Platform Access under the conditions described at purchase, you are entitled to a full refund. Where the fault affects only part of your access and Wield can offer a reasonable continuation or restart, Wield will offer you a choice.
3.2 Billing errors and duplicate charges
If you were charged the wrong amount, charged for Platform Access you did not select, or charged twice for the same purchase, you are entitled to a refund of the incorrect amount.
3.3 Wield-initiated termination not caused by your breach
If Wield terminates your access to the Service for reasons not arising from your breach of the Terms or the Acceptable Use Policy — for example, Wield discontinuing the Service or a feature, or being required to suspend by regulatory direction — you are entitled to a refund of any Access Fee for Platform Access that has not been substantially delivered.
4. How refunds are processed
4.1 Method
Refunds are processed as USDT-TRC20 transfers to the wallet that made the original payment. Wield does not refund to a different wallet. The Contributor is responsible for maintaining access to the wallet used for purchase.
4.2 Timing
Approved refunds are initiated within 5 business days of approval. Once initiated, the USDT-TRC20 transfer typically completes on-chain within minutes. On-chain settlement times are governed by the Tron network and are not within Wield's control.
4.3 Amount
Refunds are issued as the same USDT amount you paid at the time of purchase. Movements in the INR/USDT exchange rate between the time of purchase and the time of refund are not adjusted by Wield, and Wield does not compensate for any difference in INR-equivalent value resulting from such movements. The INR figure quoted at the time of purchase is a reference; the USDT amount paid is the settlement amount and is the amount refunded.
5. How to request a refund
5.1 Contact
To request a refund, email grievance@wieldhq.com from the email address associated with your Wield account. You can also start the refund flow through Wield's interfaces using the "Request refund" option.
5.2 Information to include
Please include:
- Your name and the email address registered with Wield
- The purchase date (Wield can find this; you do not need to provide a receipt or transaction ID, but providing one speeds things up)
- The reason for the refund request, where the request is based on Section 3
5.3 Wield's response
Wield will acknowledge your request within 48 hours and provide a final decision within 7 calendar days. Where your request clearly meets the criteria in Sections 2 or 3, Wield will approve and process it within this period. Where Wield needs more information or where the basis is not immediately clear, Wield will explain what is needed before the 7-day period expires.
6. Special situations
6.1 Multiple Platform Access purchases
If you purchased two or more units of Platform Access in a single transaction (for example, with a multiple-purchase discount), refunds are calculated pro-rata on the actual amount paid. Refunding one unit does not affect the discount applied to the others; the others continue at the discounted rate they were purchased at.
6.2 Card disputes
You may dispute a charge with your card issuer at any time. Contacting Wield first (Section 5.1) is usually faster, but it is not a precondition and does not affect your right to dispute a charge with your card issuer.
7. Indian Consumer Protection Act rights preserved
Nothing in this Refund Policy limits or excludes any right or remedy you have under the Indian Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other mandatory consumer protection law applicable to you. Where this Refund Policy provides a more generous outcome than applicable law requires, the more generous outcome applies. Where applicable consumer protection law provides a stronger right than this Refund Policy, that stronger right applies.
For consumer grievances, the Grievance Officer is reachable at grievance@wieldhq.com. The Grievance Officer will acknowledge receipt of a grievance within 48 hours and resolve the grievance within 30 days, as required by Indian law.
8. Contact
For refund requests and grievances: grievance@wieldhq.com For other questions about this Refund Policy: legal@wieldhq.com
9. About Wield
Wield is a trading name of Vipas Ventures MB, incorporated under the laws of the Republic of Lithuania.
- Registration code: 306998929
- Registered office: Konstitucijos pr. 12, LT-09308 Vilnius, Lithuania
- Public verification: https://www.registrucentras.lt/jar/p_en/ (search code 306998929)
- Operating domain: wieldhq.com
End of Refund Policy, version 1.4.